What is the processing time for my order?

Orders are typically processed in 1-3 business days. Please note that our business days are Monday-Friday, and non-holiday days. We always do our best to ship your order as soon as possible.

How long will it take for my package to arrive?

As soon as your Parcelly is shipped, you'll receive a tracking code. All orders are shipped via Canada Post Expedited Shipping. Shipping time in Canada usually takes 2-7 business days. For orders going to the United States, shipment usually takes 4-10 business days depending on customs.

Are the chocolate chip cookies gluten free/nut free/etc.?

We cannot guarantee that any of our food has not come in contact with nuts or nut products. Our handmade, chocolate chip cookies run the risk of coming in contact with nuts. We also cannot guarantee that any of our food items are gluten free.

How much is shipping?

All of our items ship free within Canada and the United States.

Do you ship outside of Canada and the United States?

We do not ship outside of Canada and the United States at this time.

I sent my package to the wrong address. What can I do?

Mistakes happen! If you complete your order and then notice that the address details are incorrect, please contact us right away. Once an order is shipped, we can no longer change the shipping address.

Orders are sent to the exact address provided at your time of purchase. We are not responsible for the cost of lost or returned packages due to a wrong address. Please double check all details prior to purchasing a Parcelly.  If the address that you provide us is invalid and the package is returned to us, you will need to pay for shipping a second time to have your order shipped to a new address. If you choose to accept a refund, please note that we do not refund the cost of shipping and charge a $6 restocking fee.

What is your return policy?

Due to the personalized nature of our products, all sales are final. If there is a problem with your order, please contact us.

Will a receipt be included in the box?

Since most of the items in our store are sent as gifts, we do not include a receipt in the package. Please note that for orders sent to the United States, we must fill out a Customs Declaration Form as a mandatory requirement. This form contains a line with the declared value of the item.

My package was never received. What should I do?

If you feel comfortable reaching out to the recipient, please have them check and see if the box was misplaced, left in the mailroom, or delivered to their neighbor. Most of the time the package is just around the corner.

If you are still unable to find the box after reaching out to the recipient, please contact us for next steps.